THE DOSSIER: GENERAL QUESTIONS
FREQUENTLY ASKED QUESTIONS
Q: Is your coffee mass-produced or pre-ground sitting in a warehouse?
A: Absolutely not. We deal exclusively in 100% specialty-grade coffee. Every single order is masterfully roasted to order in small artisan batches by our specialized roasting partners. We do not roast your beans until your payment safely clears the booking desk.
Q: How long Does your coffee stay fresh?
A: Whole Bean: Peak flavor lasts for 2 to 4 weeks after the roast date. Whole beans slowly release gases, keeping them fresh and flavorful for up to 2 months if unopened.
Drip Ground: Peak flavor lasts for 1 to 2 weeks after opening. Ground coffee has more surface area exposed to oxygen, causing it to age faster than whole beans.
Q: How fast will my order ship out of the lineup?
A: Because your coffee is freshly roasted to order, please allow 1 to 3 business days for our master roasters to expertly roast, pack, and prepare your bag. Once shipped, standard US transit takes 3 to 5 business days straight to your door via USPS ground.
Q: Do you charge for shipping across the United States?
A: Zero charges. We offer 100% Free Shipping on all US orders with absolutely no minimum cart total required.
Q: Can I track my package once it escapes the facility?
A: Yes. The second your order is processed and leaves our shipping facility, our automated system will immediately send a tracking number straight to the email address you provided at checkout.
Q: What is your policy on returns and refunds?
A: Because coffee is a food product, we cannot accept physical returns or exchanges after delivery, including opened or unopened bags.
Your satisfaction is our priority. If your order arrives damaged, incorrect, or compromised during transit, please contact The Booking Desk within 14 days of delivery with your order number and photos of the issue. We’ll review the situation and provide a replacement, store credit, or refund when appropriate.
While we can’t offer refunds based on individual taste preferences, we always want to hear from you if your coffee experience isn’t right.